BOOKING TERMS AND CONDITIONS.

1. ABOUT US.

Openhand Mission Travel is a leading company in responsible bespoke luxury vacations and travel, devoted to offering world-class experiences for discerning travelers.

2. USER AGREEMENT.

The copyright in all materials (including pictures) and information contained on this website belongs to Openhand Mission Travel d, or is otherwise reserved, and may be accessed and downloaded for private and non-commercial use.
Publication or reproduction of any information or materials contained herein on any other website is expressly prohibited, unless prior written approval has been obtained therefore from an authorized representative of Openhand Mission Travel.

3. PRIVACY POLICY.

Openhand Mission Travel shall treat all personal information you give us as strictly confidential and no personal information will be made available to third parties, unless obliged to do so by law or legal process.

When you forward personal information including your name, e-mail address, mailing address and credit card details to us, Virgin shall use all means possible to protect such information from unauthorized access and use.
www.virgincontent.com may use "cookies" to customize it and make your visit to us more user friendly. Cookies cannot harm your computer in any way and are an industry standard. They are small text files that contain only information provided by you, the visitor, to the website. Furthermore, our users may configure their browsers not to accept our cookies.

Openhand Mission Travel may from time to time send e-mail messages to our customers with news and special offers and users may, by return mail, indicate whether they would prefer not to receive any such mail in future.

4. BOOKING AND PAYMENT.

All bookings will be preceded by a valid confirmation of acceptance of this terms and conditions.
For all reservations travelling outside of 120 days, Openhand Mission Travel will hold the reservation for 30 days.
For all reservations travelling between 91 - 120 days, Openhand Mission Travel will hold the reservation for 21 days.
For all reservations travelling between 61 - 90 days, Openhand Mission Travel will hold the reservation for 14 days.
For all reservations travelling within 60 days of arrival, Openhand Mission Travel will hold the reservation for 7 days.
Group Rates on all destinations in Kenya.

1. On confirmation: 20% of total reservation value is due
2. 120 days: 50% of total reservation value is due
3. 90 days: 100% of total reservation value is due

Reservations held by Openhand Mission Travel with no guarantee as a deposit, may be cancelled by notice to the guest in order to accommodate other bookings or in relation to our partner terms and conditions.

In the event of Openhand Mission Travel reserving flight tickets for travel, There is a requirement for full payment for the cost of the ticket, plus 25% on the balance of services indicated on the invoice, so that we may issue air tickets (cost of tickets are not confirmed until issued).

Payments can also be paid directly into Openhand Mission Travel bank account (details can found on invoice).
A service fee has been included into the value of your reservation.
Openhand Mission Travel reserves the right to cancel all services booked should full payment not be received 45 days prior to arrival.

For last-minute bookings, Openhand Mission Travel allows 6 days from time of confirmation until payment reaches us before cancellation of any services booked.
All foreign transactions incur an extra handling fee over and above the bank's usual exchange rates, which will be charged to your account by your bank. Kindly confirm with your bank to determine if this will affect you or not.

4.1 BOOKING AMENDMENT PROCEDURE IN RESPECT OF Openhand Mission Travel.

An amendment refers to a change in travel/arrival date and/or a reduction in number of rooms required, after a booking has been confirmed
1. All reservations made shall be subject to the cancellation policy.
2. The following conditions will apply to any bookings amended from date of confirmation

The Amendment Policy is as follows:-

If a booking is cancelled 61 days prior to date of arrival, an amendment can be made once with no cancellation fees, thereafter cancellation fees will apply.

Bookings cancelled or amended 60 days and thereafter may be subjected to cancellation fees.
Bookings cancelled or amended 45 days and thereafter shall be subjected to cancellation fees.
Air tickets cancelled or amended after being issued are subject to a cancellation, amendment or handling fee. Details shall be made available from carrier.

5. REFUND POLICY

Deposits on bookings for travel undertaken before the end of 2010 shall be fully refunded sixty days before date of travel
Refunds on cancellations that may, shall or are subject to cancellation, amendment or handling fees shall be made less these penalties.

6. PAYMENT OPTIONS AND PRICING

All Openhand Mission Travel rates are published as per person per night unless otherwise specified. All pricing is indicative and subject to exchange rate fluctuations.
All transactions will be processed in USA Dollars (USD).
All payments shall be made by Electronic Money transfer to Openhand Mission Travel bank accounts. (Details provided on invoice).

7. CONTACT DETAILS

Openhand Mission Travel P.O Box 25334-00603, Nairobi, kenya
Tel: +254-20-2162169, +254-722677967
Email: info(at)virgincontent.com
8. GENERAL INFORMATION

The rates quoted are subject to change without prior warning if there are any increases in levies, park fees, fuel, sales tax or VAT, third-party services or any other circumstances beyond our control in the countries featured in this quote/booking.
All guests must take out comprehensive travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment.

Openhand Mission Travel cannot be held responsible should airlines discontinue flights on certain routings or change scheduled timetables resulting in missed connections etc. Should an amendment in a routing or itinerary be necessary, we will re-quote you accordingly.

To comply with international insurance requirements, all airline tickets must clearly show the passenger's title, full name and surname (as indicated in your passport). As this applies to both scheduled and charter flights, we would be grateful if you could provide us with this information as soon as possible.
It is of utmost importance that you thoroughly check your visa requirements before your intended date of travel, as Openhand Mission Travel cannot be held responsible should the necessary visa requirements not be fulfilled.

It is very important that you take precautions against malaria prior to the commencement of your holiday. We recommend you contact your pharmacist/travel advisory clinic for advice regarding the recommended prophylactic.
Please be aware that any scheduled or charter flights booked may involve multiple stops en route before reaching your final destination especially within the parks.

Guests of Openhand Mission Travel are automatically covered for all expenses relating to emergency evacuation, when travelling in Kenya, in the event of an accident or illness at any location forming part of your itinerary booked through Openhand Mission Travel. This coverage guarantees admission to a suitable hospital or clinic as nominated by International SOS. Our insurer liability ceases upon admission to hospital or clinic.

Guests must therefore always take out their own medical insurance to cover all expenses after admission.
There are certain medical exclusions. Please contact us for further details.
All dietary requirements can be catered for. When making your reservation, please advise us of any specific dietary requirements that you may have and these will be communicated to the respective lodge/hotel.